The Compass Associate Portal at compassassociate.com is the official employee self-service platform used by Compass Group to manage payroll, schedules, benefits, and personal information online. To protect sensitive employee data, the portal uses a secure login system that requires a valid Login ID and password.
If you forget your password or are unable to sign in, Compass Group provides a built-in Login Assistance feature that allows you to reset your password quickly and securely.
This guide explains how to reset your Compass Associate Portal password, step by step, so you can regain access to your account without unnecessary delays.
What Is the Compass Associate Portal (CAP)?
The Compass Associate Portal is the official employee self-service platform provided by Compass Group. It enables employees to securely sign in and manage pay stubs, work schedules, benefits, tax documents, and personal HR information through a single, protected system at compassassociate.com.
The portal uses a secure Single Sign-On (SSO) login and is accessible on both desktop and mobile browsers for convenient, anytime access.
Eligibility Requirements to Use Compass Associate Portal
Employment Requirement
- You must be a current or eligible former employee of Compass Group
- You must have been issued a personnel (employee) number
Account Requirement
- A registered CAP account is required
- New employees must complete first-time registration
Device & Internet Requirement
- A smartphone, tablet, laptop, or desktop
- Stable internet connection
- Updated web browser (Chrome, Edge, Safari, Firefox)
How to Log In to Compass Associate Portal (CAP)
- Open a web browser (Chrome, Edge, Safari, or Firefox).
- Go to https://compassassociate.com/
- You’ll be redirected to the Compass Group OMS Single Sign-On (SSO) login screen.
- Enter your Username (8-digit personnel number).
- Click the Continue button.
- Type your current Compass Group password.
- Click Continue to authenticate.
- The system verifies your credentials securely.
- Make sure Caps Lock is off.
- You may be asked to complete additional verification (security check).
- This is part of enhanced security and future Multi-Factor Authentication (MFA) readiness.
- Click Login.
Once authenticated, you’ll be redirected to the Compass Associate Portal (ESS) where you can,View pay stubs and payroll details. Access tax documents (W-2, year-end forms), Check schedules and hours, Review benefits and update personal info
Compass Associate Portal Registration (New Employees)
- Go to https://compassassociate.com/
- You’ll be redirected to the Compass Group OMS Single Sign-On (SSO) login screen.
- On the login screen, click Login Assistance
- Click New User? link Register your account
- Select Country: Usa / Canada
- Enter your 8-digit personnel number
- After you click Next,
- Provide identity details (DOB, Last 5 of SSN/SIN ,First Two Letters of Last Name).
- Verify your identity (email code or security questions).
- Create a new password.
- Confirm the password and submit.
- Return to the login page and sign in normally.
How to Recover Compass Associate Portal Login ID
- Open the official Compass login page: https://compassassociate.com/
- Click Login Assistance
- You will be redirected to the self-service page: https://aaims.compassmanager.com/uix/selfservice/#/userservice?locale=en
- Select Recover Login ID
- Enter the required information, such as:
- Personnel Number (Employee ID), or
- Registered email address, or
- Other identity details requested
- Click Next
- Complete the identity verification step
- Your Login ID will be displayed on screen or sent to your registered email
- Return to CompassAssociate.com and sign in using the recovered Login ID
How to Reset Compass Associate Portal Password
- Open the official Compass Associate Portal: https://compassassociate.com/
- On the login screen, click Login Assistance
- You will be redirected to the official self-service page: https://aaims.compassmanager.com/uix/selfservice/#/userservice?locale=en
- Select Forgot Password or Reset Password
- Enter your Login ID in the standardized format: PersonnelNumber@compassassociate.com Example:
88800003@compassassociate.com
- Click Next
- Provide identity details (DOB, Last 5 of SSN/SIN ,First Two Letters of Last Name).
- Click Next
- Complete identity verification (email code, phone code, or security questions)
- Create a new strong password following the on-screen rules
- Confirm the new password
- Submit the request
- You’ll see a password reset confirmation
- Return to CompassAssociate.com
What You Can Do Inside the Compass Associate Portal
The CAP portal provides multiple employee self-service features.
1. View & Download Pay Stubs
The Compass Associate Portal (CAP) allows employees of Compass Group to securely view, download, and print their pay stubs online without visiting HR or payroll offices.
- Open your browser and go to the official SSO login page: https://sso.compassmanager.com/login
- Enter your 8-digit personnel number.
- Enter your password.
- Click Sign In.
- After login, you will be redirected to the Compass Associate Portal (ESS).
- From the dashboard, click Pay or Pay Stubs / Payroll.
- Select the pay period you want to view.
- Your pay stub will open on the screen with earnings, deductions, and taxes.
2. Manage Employee Benefits
Through the benefits link or bswift portal, you can:
- Enroll in health insurance
- Change plans during open enrollment
- Review retirement options
- Access wellness programs
3. Update Personal Information
- Address and contact details
- Emergency contacts
- Direct deposit information
4. Access HR Resources
- Company policies
- Employee handbooks
- Workplace announcements
5. Employment & Payroll Details
- Job role and status
- Pay rate information
- Tax forms (W-2 availability depends on setup)
Official Access Links – Compass Associate Portal (CAP)
| Purpose | Official Link |
|---|---|
| Compass Associate Portal (CAP / ESS): view pay stubs, schedules, benefits, tax documents, and HR details | https://compassassociate.com/ |
| Login Assistance / Self-Service Reset password, recover Login ID, unlock account, and get sign-in help | https://aaims.compassmanager.com/uix/selfservice/#/userservice?locale=en |
Frequently Asked Questions (FAQ)
What is CAP?
CAP stands for the Compass Associate Portal, the secure employee self-service system used by Compass Group.
What is the official web address (URL) for CAP?
The official URL is https://compassassociate.com/.
How do I log in to the Compass Associate Portal?
- Enter your Username / Login ID
- Enter your Password
- Click Log In
What is my Login ID (username)?
Your Login ID is either your Personnel ID Number or your Compass Network ID, used in this format:
PersonnelID@compassassociate.com
Example: 10000001@compassassociate.com
What is my Personnel ID Number?
Your Personnel ID Number is an 8-digit employee number assigned at hiring.
- Found on your paycheck stub
- Can be provided by your manager
- May include leading zeros (e.g.,
00001234) - Not the same as your Staff Timeclock Clock-In ID
What is a Compass Network ID?
A Compass Network ID is the username you use to access Compass email or a Compass-assigned computer.
Examples: john.snow@compass-usa.com or snowj01
What if I don’t know my Compass Network ID?
Your manager can look it up for you in MyAccess.
Final Thoughts
The Compass Associate Portal (CAP) is a powerful, all-in-one employee platform designed to make work life easier for Compass Group associates. From pay stubs and benefits to HR documents and employment details, CAP puts control directly in employees’ hands.